Return & Exchange Policy

Every SOFTEDGE piece is made to order. This lets us keep a small, focused catalog — but it also means we handle returns a little differently than a standard retailer. Here's exactly what to expect.

What's covered

We'll replace or refund your order if it arrives with:

A fabric or stitching defect
The wrong item or size compared to what you ordered
A missing or incorrect neck label
Damage from shipping

What's not covered

Because each piece is produced specifically for your order, we're unable to accept returns or exchanges for:

A different size or color than the one you chose
A change of mind
Items that are worn, washed, or altered
Orders delayed due to an incorrect shipping address or phone number provided at checkout

Before you order, check our size chart on each product page — this is the best way to avoid a sizing issue we won't be able to resolve after the fact.

How to request a replacement or refund

Email support@wearsoftedge.com within 5 days of delivery with your order number and evidence of the issue. In most cases, clear photos or videos are all we need — you won't be asked to send the item back unless we specifically request it.

What to include, depending on the issue:

Defective, damaged, or wrong item: clear photos of the issue. If it arrived damaged, please also photograph the packaging.
Sizing issue: clear photos showing the garment's actual measurements.
Missing item: an unboxing photo or video, if you have one.

We'll review your claim and confirm next steps within 2 business days. Approved replacements are reprinted and reshipped at no extra cost. If a replacement isn't possible, we'll issue a refund to your original payment method.

Shipping delays

Core collection orders ship from the US within 5–7 business days. If your order hasn't shipped by day 7, contact us — you may be eligible for compensation of up to 10% of your order value.

Order cancellations

You can cancel for a full refund only if your order hasn't yet entered production. Once production starts, we may not be able to offer a full refund — email us as soon as possible if you need to cancel.